Troubleshooting

PROBLEM	POSSIBLE REASON	SOLUTION
The device does not turn on	• Not connected to the power supply • Lower base (container) not installed correctly • Damaged power cable	• Check the power outlet connection and ensure the power supply is functioning properly. • Make sure the container is securely attached and the lock button has clicked into place. • Contact customer support: support@mosqitter.com
The light is working, but the motor does not start.	• Lower base is not locked in place or the motor is malfunctioning	• Reinstall the lower base, check the safety system. If issue persists, contact customer support: support@mosqitter.com
Weak suction	• The replacement trapping net is full or clogged • Internal components are dirty	• Replace the trapping net. • Clean the fan and device housing with a brush.
Mosquito catch is low	• The device is placed too low or in an unsuitable location • Too close to other light sources • Attractant not in use (outdoor mode)	• Place it at a height of 1.5 to 5 feet (approx. 0.5–1.5 m) in an open area free of obstruction. • Move the device away from lamps, windows, or other light sources. • Install the Mosqilure by Mosqitter® attractant to enhance effectiveness.
Unusual noise during operation	• Foreign object in the fan	• Turn off the device and carefully clean the fan. If issue persists, contact customer support: support@mosqitter.com
The device is operating, but there are more mosquitoes.	• Use during a critical period (peak season, high mosquito population)	• Keep the device running continuously for 2–3 weeks to achieve results, or install an additional unit to reduce the mosquito population in other areas of the yard.

 

If you still have any issues, please contact our team at support@mosqitter.com.